Shipping & returns
General information for business inquiries and orders. Specific terms may depend on the order, product and carrier arrangement.
Shipping
Shipping arrangements are confirmed as part of the order process. Carrier, service level, delivery timing and any applicable freight charges can vary based on destination, package size and order requirements.
Order information
For a shipping question, include your business name, order or inquiry reference, destination and the products involved. This helps us respond efficiently.
Damaged or incorrect items
If an order arrives damaged or differs from what was ordered, contact us promptly with a description and supporting photos when available. We will review the situation and explain the applicable resolution.
Returns
Return eligibility can depend on product condition and order circumstances. Do not ship merchandise back without receiving return instructions first.
Contact
Email seo2@aljarash.com or call +1 530-840-0159 for order-specific assistance.